As part of the government’s work to refocus Alberta’s health care system, Alberta’s government is introducing initiatives aimed at ensuring EMS operates as efficiently and effectively as possible. These initiatives will ensure every Albertan has access to high-quality health care when and where they need it.
Alberta has a centralized dispatch model – when Albertans call 911 for a medical emergency, an EMS communications officer, based at a central dispatch centre, sends the closest available ambulance. In response to municipalities’ concerns, the province commissioned an independent EMS review. It concluded that Alberta’s central dispatch model follows world-leading practices and design used in high-performing Canadian and global jurisdictions. The review outlined many opportunities for improvement, including recommendations to work more closely with municipalities and EMS partners, and Alberta’s government accepted all the recommendations.